Dominique Crawford Productions ("we," "us")

These terms apply to all Website Support & Maintenance subscriptions (Basic Support, Standard Support, Premium Support).

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1. Subscription & Billing

Website Support & Maintenance is billed as a recurring monthly subscription, charged automatically to the payment method on file. Subscriptions continue until cancelled — there is no fixed contract term.

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2. Response Times

We aim to respond to support requests within the following timeframes, based on your active tier. These are response times — the time it takes us to acknowledge your request and begin work — not guaranteed resolution times, since resolution time depends on the size and complexity of the request.

 

Tier Response time:

• Basic Support Within 3–5 business days

• Standard Support Within 48 business hours

• Premium Support Within 24 business hours

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"Business hours" and "business days" refer to our normal operating schedule and exclude weekends and holidays.

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3. What's Included

• Basic Support ($25/month): Minor text or image updates, small adjustments, and general assistance when needed.

• Standard Support ($50/month): Content updates, page adjustments, and ongoing support requests.

• Premium Support ($75/month): Priority support, frequent updates, and assistance with new content or small feature additions.

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Requests outside this scope (e.g. full redesigns, new feature builds beyond small additions) may be quoted separately.

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4. Cancellation

You may cancel your subscription at any time through your customer portal. Cancellation takes effect at the end of your current billing period — you'll keep full access to your active tier's support through the end of the period you've already paid for.

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5. Refunds

We do not issue refunds for partial billing periods. If you cancel mid-cycle, you retain access through the end of that cycle as described above, but the remaining time is not refunded.

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6. Changes to These Terms

We may update these terms from time to time. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

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7. Contact

Questions about these terms or your subscription: info@mydcproductions.com